Pittsburgh Regional Transit is seeking a Customer Service Representative to represent Port Authority of Allegheny County d/b/a/ Pittsburgh Regional Transit as the first point of contact by providing exceptional telephone skills to reflect a positive corporate image. Provide information to the public that will enable them to use PRT systems and services.

Essential Functions

·         Responds over the phone to a large volume of customer calls providing accurate and courteous information regarding complaints, transit stops, schedules, fares, routings, policies, procedures, lost & found items and Connectcard information.

·         Maintain complete updated files pertaining to detours, route changes, schedule changes, fares, transit stops and marketing campaigns in order to provide accurate responses to customer inquiries.

·         Utilize Schedule-Dispatch database and computer based applications to access various transportation information.

Job Requirements

• High School Diploma or GED. • Minimum of one (1) year customer service experience on the phone or in a call center environment handling large volume of customer calls. Completion of all the following Port Authority courses can be substituted for one year call center requirement: (1) Essential Telephone Skills; (2) Listening Skills; (3) Questioning Techniques; (4) How to Handle the Irate Caller; (5) Six Cardinal Rules of Customer Service; (6) Good Grief, Good Grammar and (7) Organize for Success. • Ability to learn and retain large quantities of route, fares and service information. • Successful completion of administered Work Keys Assessments. • Demonstrated ability in the use of Windows and Microsoft Word. • Professional and effective communication skills. • Ability to work various shifts, including weekends and holidays.

Preferred Attributes

• Advanced education in a directly related field.

Salary

0-0/Year    

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