Pittsburgh Regional Transit is seeking a Customer Service Clerk to sell fare instruments, to maintain/ reconcile/cash funds for daily sales and to provide reliable service information to customers for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT). To represent the PRT as a friendly, knowledgeable and helpful team member

Essential Functions

• Sells ConnectCard/s to the general public, companies and government agencies, including training and responding to the general public on the new ConnectCard selections and systems. Adds value and checks card balances. • Reconciles individual sales receipts, checks, cash and charge receipts for the preparation of daily deposits and serves as custodian of working funds regarding all sales and related activities. • Assists customer with lost and malfunctioned ConnectCards if registered; deactivates and processes replacement cards. • Enters Half Fare application into Point-of-Sale for approval. • Enters Senior Citizen applications into Pass system. • Provides claimant instruction for customer restitution and general ConnectCard inquiries

Job Requirements

• High school diploma or GED. • Minimum one (1) year Customer Service experience and the ability to handle emotionally charged situations. • Minimum two (2) years Point-of-Sale (POS) experience, including handling money and/or tickets. • Demonstrated basic mathematical, accounting and accuracy skills. • Demonstrated clerical proficiency in the use of calculators and adding machines, including the Point-of-Sale equipment. • Ability to work various shifts including weekends and holidays. • Professional and effective communication skills. • Demonstrated ability in the use of Windows. • Maintaining a professional attitude and appearance. • Articulate, service oriented, with excellent organizational and decision-making skills. • Must pass annual PCI background security check.

Preferred Attributes

• Six (6) credits in accounting or one (1) year equivalent accounting experience.

Salary

0-0/Year    

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